Customer ServiceCustomer Service
Thank you for choosing to buy from Co-operative Electrical Shop.
We pride ourselves on our high standards of Customer Service and want you to be happy with your purchase.
If you have any comments or queries regarding Co-operative Electrical Shop or you are experiencing any problems with your order, please do not hesitate to contact our Customer Service Team via any of the following methods.
Telephone: 0845 7000 100* Option 2
Fax: 0870 889 7306
Email: If you would prefer to email your query please do so using the following links:
If you're e-mailing about an after sales enquiry, please click here
If you're e-mailing about your delivery time slot, please click here
If you're e-mailing about a product enquiry, please click here
If you're e-mailing about a payment query, please click here
If you would like to provide feedback, please click here
For all general enquires, please click here
*calls charged at local rate (For security and training purposes, telephone calls may be recorded and monitored)
Opening Hours
| Days | Opening Hours |
|---|---|
| Monday to Friday | 8:30am to 6:50pm |
| Saturday | 9:00am to 5:20pm |
| Sunday | Closed |
| Bank Holidays | Closed |
Chasing Delivery?
Major Kitchen Appliances and Televisions 37" and above available on Rapid Delivery will be distributed via Phoenix Delivery Systems. Please be advised you will receive an email after 7pm the day prior to your selected delivery date to notify you of your estimated 2 hour delivery time slot. Additionally, if you have provided a mobile number when placing your order an SMS message will be sent to you.
Small Kitchen Appliances, Floorcare, Microwaves, Audio and Televisions below 32" available on Rapid Delivery will be distributed via City Link. Your delivery will take place on the date selected between 9am to 5.30pm unless you have paid for a dedicated time slot.
