Delivery

At The co-operative Electrical we deliver Monday to Saturday to Mainland UK and Isle of Wight addresses only.

Major Kitchen Appliances and Televisions 37" and above available on Rapid Delivery, are despatched free of charge via our own delivery company Phoenix Delivery Systems. Should you not be available to accept delivery on the day arranged we reserve the right to bill you the true delivery cost. Redelivery will be charged as follows;

Home Laundry £35
Refrigeration £35
American Refrigeration £55
Cookers £35
Range cookers £55
Large TV £35
other items £10

Please note the above action is required due to the low margins we achieve. In the majority of cases any redelivery means we make a loss on that sale.

Phoenix Delivery Systems Service - Code F
This service includes siting your product in the room of your choice. You will be required to inspect the product upon removal of the packaging which our driver will take away for recycling.

Notification of your Delivery Time Slot - Upon the routing of your order you will be advised of the scheduled 2 hour delivery time slot for your goods. This information will be sent to you in the form of an email and a SMS text message at approximately 7pm the evening prior to your selected delivery date. Please note that the time slots are advisory and should be used as a guide only. Our standard Terms and Conditions still apply.

Removals - If you would like us to take your old appliance away please click the add button beside ‘Optional Removal’ on the products detail page. There is a charge of £14.99 for this service. Please note TV's 37" and above must be unplugged and disconnected. Laundry items must be disconnected and free of excess water. Refrigeration items must be disconnected and defrosted. Cookers can only be removed if disconnected and externally clean.

Unfortunately Range Cookers,  Audio and Small Domestic Appliances can not be removed.

Phoenix Delivery Charges

The following products will be delivered free of charge Tuesday to Saturday between the hours of 7am - 8pm.

City Link Service - Code C
Small Appliances, Computing products, Floorcare, Microwaves, Audio and Television’s below 32" available on Rapid Delivery, are delivered via City Link. The standard delivery service hours are between 9.00am and 5.30pm. At the time you place your order you will be given the opportunity to select a specific time slot for an additional fee.

City Link Delivery Charges

Manufacturer Delivery - Code D
If you are ordering a non Rapid Delivery Item and you were unable to select a delivery date when placing your order, we will contact you within 48 hours to advise of the delivery lead time, this varies depending upon product and manufacturer and usually takes between 7 and 14 days.
Please note Rangemaster cookers are built to order and the manufacturer’s lead-time for delivery is 4-6 weeks.

Manufacturers will not give a timed delivery – however the majority of the manufacturers will call on the morning of the delivery to advise you of a time slot. The Delivery charge for this service is reflective of the Phoenix Delivery charges above.

Delivery Checklist

Before ordering, please check and provide us with the following information to ensure your product is delivered successfully.

· Please provide a landline or mobile phone number that you will be contactable on the day of delivery.

· Check the dimensions of the product you plan to purchase will fit in the space/unit where you intend to place it.

· If you are ordering a large kitchen appliance check your product will fit through internal and external doorways.

·  Make sure you advise us in advance of any access issues for the delivery vehicle such as restricted parking etc.

On the delivery day, please ensure that:

·  There is a clear access route through your home to where you want the product sited.

· Your floors are covered to prevent scuffing and any delicate objects are put in a safe place.

· Old appliances are disconnected, free of water and defrosted if you have paid for our removal service.

· You check your new appliance is the correct model and colour.

·  You check your new appliance for any damage and that all accessories are included.

· Please ensure that you read the manufacturers installation and instruction book before you use your new product.

Delivery without a signature. Unfortunately all our deliveries require a signature we can not leave products behind houses, in garages etc.

Damaged on Delivery
Very rarely do we deliver damaged goods – however due to the nature of large kitchen appliances sometimes white boxes do get damaged. Please ensure you inspect your product while the delivery driver is in your home, this makes the necessary action on this product a lot easier. If you are not ready to unpack your product at the time of delivery we strongly recommend that your product is unpacked, inspected then re-packed.

Our delivery teams are instructed to unpack your product, if they do not offer this service please remind them that you have paid for this service. Please note you must inform us of any damage within 7 days of delivery, any damage reported after this date will not be accepted.
The unpacking service excludes items delivered by one of our nominated carriers, City Link.