FAQSFAQS
1. What does ‘No VAT increase to pay’ mean?
On 1 January 2010 the government raised the VAT rate payable to 17.5% from 15%. We have decided not to pass this increase on to our customers by raising the price of our products to you. Instead we have paid the additional 2.5% VAT. Take advantage of this price hold now – as we will not be able to sustain this in the longer term. We will continue to offer our products at competitive internet prices, well below the high street price.
2. What methods of payment can I use?
Answer
We accept most major credit cards including Visa, Maestro, Delta and Master card.
3. Will you remove my old appliance?
Answer
We can remove your old TV (37" or above), laundry appliance or cooker if you request this when you place your order. There is a charge of £14.99 for this service. Please note that we can only remove old appliances if they have been unplugged, disconnected and are externally clean and free from water.
Gas cookers must only be disconnected by a Gas Safe registered engineer.
We are able to remove refrigeration products if you request this when placing your order. There is a charge of £14.99 for this service. Please note that we can only remove your old refrigeration appliance if they have been disconnected, defrosted and are externally clean and free from water.
4. How long will my delivery take?
Answer
If you have chosen a product which is available on rapid delivery we aim to deliver this to you within 2 days, (depending on your postcode). For all other products we aim to deliver with 7 working days from confirmation of acceptance of your order subject to availability, in which case you will be contacted by our customer service team.
5. Can I order by phone?
Answer
If you would prefer to place your order by telephone please call our Sales Advisors on 0845 7000 100. Our opening hours are 8.30am to 7.00pm Monday to Friday, and 9.00am to 5.30pm Saturday. We are Closed on Sundays and Bank Holidays.
6. How do you keep your prices so low?
Answer
Co-operative Electrical Shop is owned and operated by the world's largest consumer co-operative. This enable us to buy products direct from the manufacturer in large quantities, therefore reducing the cost. These savings are passed directly on to our customers ensuring the best possible price on all products.
7. I cannot find the product I want on the website, can you get it for me?
Answer
If you cannot find the product you are looking for on our website, please call one of our Sales Advisors on 0845 7000 100 who will be happy to help you. Alternatively email sales@coop.co.uk
8. Can I have my product delivered to a different address?
Answer
You can tell us of a different delivery address at the time of order. Please remember to let us know of any access problems with the delivery address such as a narrow road leading to the property or a flight of steps.
9. Is the website secure to put my credit card details on?
Answer
We understand the importance of security when entering your credit card details on the internet. We use secure server software, which encrypts all your personal information and prevents it from being accessed or read by any third party. You can check that you are in a secure area of our site by looking in the browser at the foot of the page where you will see a padlock symbol. In addition you will see that our website address now starts https://
10. Do you deliver outside the UK?
Answer
At present we can only deliver to Mainland UK and Isle of Wight addresses.
11. Can I purchase extended warranty cover?
Answer
Yes we offer both 3 and 5 year extended warranty cover at extremely low prices, to give you peace of mind at a fair price. Our warranties are provided by Corporate Support Solutions Ltd (CSS) and are specifically designed for owners of electrical products.
