Returns

Cancellation and Returns
If you are not completely satisfied with your purchase you may return it under the Consumer Protection (Distance Selling) Regulations 2000, within 7 days of delivery for an exchange or refund. However the following points must be observed:

• Items must be returned in an unused condition with the original packaging, along with the receipt or other valid proof of purchase.
• Items are to be returned at your expense unless the item purchased was damaged or faulty when you received it. The amount charged for collection is as follows:

Home Laundry £35

Refrigeration £35

American Refrigeration £55

Cookers £35

Range cookers £55

Large TV £35

Other items £10

• All products are checked on return to our warehouse.  In the event of the product being used, or an accessory is missing, a full refund will not be processed. An example of the cost for accessories that will be charged back is as follows:
• Remote contol               £40 including VAT
• Instruction book/manual £10 including VAT
• Washing machine pipes £20 including VAT

To return the item please contact us by email at sales@coop.co.uk quoting your order number.

Please note that the manufacturer endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period.

If the product develops more than three technical faults in the first year of the guarantee period an identical or comparable replacement will be offered if requested.

In the event that the goods have already been despatched at the date of receipt of your cancellation of the order you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given. If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. Please note that when purchasing a product the delivery charge is subsidized, the full cost of returning the product will be charged. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. This does not affect your statutory rights.

As we cannot be held responsible for non-delivery of returned goods we recommend that you obtain proof of posting. Please note that all goods return must be in their original packaging and with all seals in tact.
Your statutory rights are not affected.