Sales and Product Information
If you would like to place an order by phone or need help and advice on product selection and availability, please call our sales team on 0800 28 00 111* (option 1).
(For security and training purposes, telephone calls may be recorded and monitored).

Customer service
We pride ourselves on our high standards of Customer Service and want you to be happy with your purchase.
If you have any comments or queries regarding Co-operative Electrical Shop or you are experiencing any problems with your order, please do not hesitate to contact our Customer Service Team via any of the following methods.
Telephone: 0800 28 00 111 Option 2
Fax: 0161 386 8788
Email: If you would prefer to email your query please do so using the following links:
                                                                                                  
If you're emailing about an after sales enquiry, please click here
If you're emailing about your delivery time slot, please
click here
if you're emailing about a product enquiry, please click here
If you're emailing about a payment query, please click here
If you would like to provide feedback, please click here
For all general enquires, please click here
 
Please try to have your order number to hand when you contact us as this will speed up the process of dealing with your query.
 
*calls are charged at local rate from a BT landline (For security and training purposes, telephone calls may be recorded and monitored)
 

Opening Hours

Days

Opening Hours

Monday to Friday

8:00am to 8:00pm

Saturday

9:00am to 6:00pm

Sunday

10:00am to 4:00pm

Bank Holidays*

Closed


Chasing Delivery?
Major Kitchen Appliances and Televisions 40" and above available on Rapid Delivery will be distributed via our Home Delivery Service system. Please be advised you will receive an email around 4pm the day prior to your selected delivery date to notify you of your estimated 60 minute delivery time slot. Additionally, if you have provided a mobile number when placing your order a text message will be sent to you.
Small Kitchen Appliances, Floorcare, Microwaves, Audio products and Televisions upto and including 37" available on Rapid Delivery will be distributed via DPD. Your delivery will take place on the date selected between 7am to 7pm unless you have paid for a dedicated time slot, and you will receive a text on the day of delivery with a 60 minute time slot.
 
Waiting for your warranty policy?
This can take up to 90 days after receipt of goods. If you have any queries about your policy please click here to email us.
 

Marketing Queries
If you have any marketing queries please click here to email us.
 
You can if you wish contact us by letter post at the following address:

Co-operative Electrical Shop
12th Floor,
1 Angel Square,
Manchester.
M60 0AG

(Please DO NOT attempt to return purchases to The Co-operative Electrical Shop address, there are no facilities to accept parcels or packages at this office.)