If you would like to place an order by phone or need help and advice on product selection and availability, please call our sales team on 0800 28 00 111* (option 1).
(For security and training purposes, telephone calls may be recorded and monitored).
Customer service
We pride ourselves on our high standards of Customer Service and want you to be happy with your purchase.
If you have any comments or queries regarding Co-operative Electrical Shop or you are experiencing any problems with your order, please do not hesitate to contact our Customer Service Team via any of the following methods.
Telephone: 0800 28 00 111 Option 2
Fax: 0870 889 7306
Email: If you would prefer to email your query please do so using the following links:
If you're emailing about an after sales enquiry, please click here
If you're emailing about your delivery time slot, please click here
if you're emailing about a product enquiry, please click here
If you're emailing about a payment query, please click here
If you would like to provide feedback, please click here
For all general enquires, please click here
Please try to have your order number to hand when you contact us as this will speed up the process of dealing with your query.
*calls are charged at local rate from a BT landline (For security and training purposes, telephone calls may be recorded and monitored)
|
Days |
Opening Hours |
|
Monday to Friday |
8:30am to 6:50pm |
|
Saturday |
9:00am to 5:20pm |
|
Sunday |
Closed |
|
Bank Holidays |
Closed |
Chasing Delivery?
Major Kitchen Appliances and Televisions 37" and above available on Rapid Delivery will be distributed via Phoenix Delivery Systems. Please be advised you will receive an email after 7pm the day prior to your selected delivery date to notify you of your estimated 90 minute delivery time slot. Additionally, if you have provided a mobile number when placing your order a text message will be sent to you.
Small Kitchen Appliances, Floorcare, Microwaves, Audio and Televisions below 32" available on Rapid Delivery will be distributed via City Link. Your delivery will take place on the date selected between 9am to 5.30pm unless you have paid for a dedicated time slot.
Waiting for your warranty policy?
This can take up to 90 days after receipt of goods. If you have any queries about your policy please click here to email us.
Marketing Queries
If you have any marketing queries please click here to e-mail us.
You can if you wish contact us by post at the following address:
Co-operative Electrical Shop
Ground Floor
Old Bank Building
Hanover Street
Manchester
M60 0AB
