Delivery and Returns

Rapid Delivery
Delivery Information
Delivery Time Slot
Text Messaging
Appliance Removal
Returns

Rapid Delivery

What is the Rapid Delivery Service?

• A Free of Charge delivery service we offer on the products we have in stock at our warehouse.*
• Products delivered to your door as quickly as next day.**
• You can select your own delivery date while completing your order.
• Rapid Delivery products are highlighted with a distinctive logo.
• For large items we deliver Monday to Saturday to Mainland UK and Isle of Wight. For small appliances we can deliver via our courier DPD Monday to Saturday to Mainland UK, Isle of Wight and Nothern Ireland.

The following products are delivered via DPD on our behalf:

• TV up to and including 37"
• DVD
• Home cinema
• Digital radio
• Vacuum cleaners
• Microwaves
• Table top fridges
• Small kitchen appliances
• Personal care
• Computing products

Mobile Phones will be delivered via DPD on an all day service.
The above products will be classed as an all day delivery. Saturday delivery can be selected anytime up to 5pm on Friday.

 
DPD Delivery Cut Off Times - The table below corresponds to the time you place your order and the day you will receive delivery.

 

Order Time

Delivery Time

Monday before 5pm

Tuesday

Tuesday before 5pm

Wednesday

Wednesday before 5pm

Thursday

Thursday before 5pm

Friday

All orders from 5.01pm Friday to 5pm Monday

Tuesday

 

Delivery of Major Kitchen Appliances and Televisions 40" and above
All Major Kitchen appliances (excluding table top fridges) are delivered via our own Home Delivery Service

Home Delivery Cut Off Times - The table below corresponds to the time you place your order and the day you will receive delivery**

Order Time

Delivery Time

Monday before 12:00

Tuesday

Tuesday before 12:00

Wednesday

Wednesday before 12:00

Thursday

Thursday before 12:00

Friday

Friday before 12:00

Saturday

All orders from 12.01pm Friday to 12:00 Monday

Tuesday

**Postcode dependant

Delivery days do fluctuate depending on business volume and deliveries made to less populated areas. To obtain the actual delivery date to you, please click on the product required click on the delivery date button and enter your post code.
** Please note the majority of products and post codes are covered within 2 days with the following exclusions. AB, DD, FK, IV, KA, KW, KY, PA, PH, TD, Isle of Wight and Northern Ireland. To check when we deliver in your area, please click on the ‘view delivery dates’ button on the product information pages, this will show you the days we can deliver to you. At busy periods Rapid Delivery may extend to 3 days in selected areas. If for any reason your card has not been authorised, or addition security checks are required, this may prolong your delivery time. We will inform you of any issues within 24 hours of purchase
.

All Home Delivery Service deliveries will include your product(s) being sited in the room of your choice and packaging removed for recycling. An email advising of the scheduled 60 minute time slot for your delivery will be emailed to you around 4pm the evening prior to your delivery date. Additionally a text message will be sent advising of your time slot.
Please note the 60 minute time slots are approximate and should be used as a guide only. Our Terms and Conditions still apply.

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Delivery
 
At The Co-operative Electrical we deliver Monday to Saturday to Mainland UK and Isle of Wight addresses only.
Major Kitchen Appliances and Televisions 40" and above available on Rapid Delivery are despatched free of charge via our own Home Delivery Service system. Should you not be available to accept delivery on the day arranged we reserve the right to bill you the true delivery cost. Redelivery will be charged as follows;
Home Laundry £35
Refrigeration £35
American Refrigeration £55
Cookers £35
Range cookers £55
Large TV £35
Other items £10


Please note the above action is required due to the low margins we achieve. In the majority of cases any redelivery means we make a loss on that sale.
Home Delivery Service system - Code F
This service includes siting your product in the room of your choice. You will be required to inspect the product upon removal of the packaging which our driver will take away for recycling.

Notification of your Delivery Time Slot - Upon the routing of your order you will be advised of the scheduled 60 minute delivery time slot for your goods. This information will be sent to you in the form of an email and a text message at around 4pm* the evening prior to your selected delivery date. Please note that the time slots are advisory and should be used as a guide only. Our standard Terms and Conditions still apply. For more information please see Text Notification.

* Please note, during peak times the transmission of the text message confirming your delivery time slot may be delayed beyond 4pm.

 

Removals - If you would like us to take your old appliance away please check the box beside ‘Removal of Old Appliance’ on the products detail page. There is a charge of £9.99 for this service. Please note TV's 39" and above must be unplugged and disconnected. Laundry items must be disconnected and free of excess water. Refrigeration items must be disconnected and defrosted. Cookers can only be removed if disconnected and externally clean. For more information please see Appliance Removal.
Unfortunately Range Cookers, Audio and Small Domestic Appliances can not be removed.


Home Delivery Service charges
The following products will be delivered free of charge Tuesday to Saturday between the hours of 7am - 7pm. During busy periods this can be extended, however we will notify you in advance if this is the case.

Product Type

Tuesday - Saturday
(7am - 7pm)

Laundry and Dishwashers

Free Delivery

Refrigeration

Free Delivery

American Fridge Freezers

Free Delivery

Cookers

Free Delivery

Range Cookers

Free Delivery

TV’s 40" and above

Free Delivery

Courier Service - Code C
Small Appliances, Computing products, Floorcare, Microwaves, Audio products and Television’s up to and including 38" available on Rapid Delivery, are delivered via DPD. The standard delivery service hours are between 7am and 7pm. You will receive a text with your 60 minute time slot on the day of your delivery.

*Courier Delivery Charges

Product Type

Delivery Charges

Includes:
Small Domestic Appliances -
Coffee Makers,Food Preparation,Table Top Fridges,

Personal Care items, Microwaves, Floorcare,
Heating products and Fuel Effect Fires.

Monday to Friday (7.00am - 7.00pm) - Free Delivery


Saturday (7.00am - 7.00pm) - £4.99

TV’s up to 37 inch screen size,
DVD/ Blu-ray Players, Home Cimema Systems,
Hi-Fi Systems and Small Audio Products,
Laptops, Tablets and Computing products.

Monday to Friday (7.00am - 7.00pm) - Free Delivery


Saturday (7.00am - 7.00pm) - £4.99

Delivery Checklist
Before ordering, please check and provide us with the following information to ensure your product is delivered successfully.

• Please provide a landline or mobile phone number that you will be contactable on the day of delivery.
• Check the dimensions of the product you plan to purchase will fit in the space/unit where you intend to place it.
• If you are ordering a large kitchen appliance check your product will fit through internal and external doorways.
• Make sure you advise us in advance of any access issues for the delivery vehicle such as restricted parking etc.

On the delivery day, please ensure that:

• There is a clear access route through your home to where you want the product sited.
• Your floors are covered to prevent scuffing and any delicate objects are put in a safe place.
• Old appliances are disconnected, free of water and defrosted if you have paid for our removal service.
• You check your new appliance is the correct model and colour.
• You check your new appliance for any damage and that all accessories are included.
• Please ensure that you read the manufacturers installation and instruction book before you use your new product.

Delivery without a signature.
Unfortunately all our deliveries require a signature we can not leave products behind houses, in garages etc.


Damaged on Delivery
Very rarely do we deliver damaged goods – however due to the nature of large kitchen appliances sometimes white boxes do get damaged. Please ensure you inspect your product while the delivery driver is in your home, this makes the necessary action on this product a lot easier. If you are not ready to unpack your product at the time of delivery we strongly recommend that your product is unpacked, inspected then re-packed.
Our delivery teams are instructed to unpack your product, if they do not offer this service please remind them that you have paid for this service. Please note you must inform us of any damage within 7 days of delivery, any damage reported after this date will not be accepted.
The unpacking service excludes items delivered by one of our nominated carriers.

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Delivery Time Slot
If you have ordered a Major Kitchen Appliance or a Television over 39”, available on our Rapid Delivery Service your goods will be despatched via our own Home Delivery Service system.
Upon routing of your order you will be advised of the scheduled 60 minute delivery time slot for your goods. This information will be sent to you in the form of an email at around 4pm the evening prior to your selected delivery date. If a mobile telephone number is supplied a text message containing this information will also be despatched to you. Normally your delivery slot will fall between the hours of 7am and 7pm. During busy periods this may be extended. However we will notify you in advance if this occurs.
Please note the delivery time slot is a guideline only. In today's traffic problems of which we all experience, we can not guarantee your delivery will be within the slot. However we will try our best to achieve it

Text Notification
If you have ordered a Major Kitchen Appliance or a Television over 40”, for your convenience a text message will be sent to you at around 4pm the evening prior to your selected delivery date. The message will advise you of the scheduled 60 minute time slot for your delivery.  Normally your delivery slot will fall between the hours of 7am and 7pm. During busy periods this may be extended. However we will notify you in advance if this occurs.
In addition to the text message an email will be despatched to you detailing your time slot information.
Please note the time slots are approximate and should be used as a guide only. Our standard Terms and Conditions still apply.

All small appliances are delivered by our courier DPD. If you have ordered a small appliance including Food Preparation, Personal Care items, Small Audio Products, TV's upto and including 37", Microwaves, DVD Players, Hi-Fi Systems, Computing products, Floorcare and Fuel Effect Fires you will be sent your 60 minute time slot on the day of delivery.

Appliance Removal
As part of our delivery service we also provide an eco friendly removal service for old large kitchen items and televisions over 39” for a fee of £9.99. When delivering your new appliance the drivers can take away the old appliance; this will then be disposed of by us in an environmentally friendly manner. We also remove all the product packaging, which is taken back to our warehouse and recycled - following the directive from the WEEE regulations.

With effect from July 2007, the UK's Waste Electrical and Electronic Equipment (WEEE) Regulations encourages business and consumers to arrange collection and recycling of household electrical appliances. Electronic waste is one of the fastest growing waste streams increasing 5% per year, it has been estimated that landfill space in the UK will run out within the next 10 years.
To fulfil our obligations as a retailer, The Co-operative have contributed to the Valpak WEEE Distributor Take Back Scheme www.valpack.co.uk
If you wish to utilise our removal service for TV's 39" and above, Laundry, Dishwashers, Cookers, and Refrigeration products, simply check the box beside ‘Removal of Old Appliance’ on the products detail page when placing your order.
Please note that TV's must be unplugged and fully disconnected from A/V appliances and be 'free standing' (not wall-mounted or built into a cabinet). Laundry and dishwashers will only be removed if disconnected and free of excess water. Refrigeration items must be fully disconnected and defrosted. Cookers can only be removed if disconnected and externally clean.
Unfortunately, we are not able to provide this service for range cookers, audio and small domestic appliances. To dispose of these items and to find out how you can minimise your effect on the environment please visit www.recycle-more.co.uk   You will also find advice and tips on how to recycle waste electrical goods and other household items, making it quick and easy for everyone to recycle-more!


Fair Delivery Policy
We work in accordance with the Department for Business, Innovation & Skills’ and their ‘Statement of Principles for Parcel Deliveries’ best practice guide,
to ensure that we do not discriminate against consumers on the basis of location; We do not levy a surcharge on customers on the basis of their location.

Follow this link to the Department for Business, Innovation & Skills website to view the Statement of Principles for Parcel Deliveries and the best practice guide:-
www.gov.uk/government/news/swinson-shoppers-must-get-fair-deliveries

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Cancellation, Returns and Product Collections

Our Product Return Policy

If you change your mind and would like to return your product, we will arrange an exchange or refund of your purchase provided that:

 

·         The product has not been used

·         The product is in its original packaging and the seal is in tact

·         It is in a resalable condition

 

 

Product Return Procedure

 

If you find that the item that you have selected is unsuitable and would like to arrange for the collection and return of the product, please contact us by email at sales@coop.co.uk quoting your order number.

 

Upon receipt of your email we will contact you and arrange a suitable time for the item to be collected and returned to The Co-operative Retail Services.

 

The Co-operative Retail Services

PO Box 730, Broadway, Barnsley, S70 9LW

Please do not forward correspondence to this address.



• All products are checked on return to our warehouse prior to exchange or refund.

In the event of the product being used, or an accessory missing, a full refund will not be processed. We will charge you the cost of replacing any missing item(s). Each manufacturer has a different cost per item however as an indication of potential charges please see prices below:


• Remote control approximately £40 including VAT
• Instruction book/manual approximately £10 including VAT
• Washing machine pipes approximately £20 including VAT
 

Please note that the manufacturer endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period.
If the product develops more than three technical faults in the first year of the guarantee period an identical or comparable replacement will be offered if requested.
In the event that the goods have already been despatched at the date of receipt of your cancellation of the order you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given. If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. Please note that when purchasing a product the delivery charge is subsidized, the full cost of returning the product will be charged. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. This does not affect your statutory rights.
We recommend that you obtain proof of posting. Please note that all goods return must be in their original packaging and with all seals in tact.
Your statutory rights are not affected.

There is a charge for collection, which are as follows:

Home Laundry £35
Refrigeration £35
American Refrigeration £55
Cookers £35
Range cookers £55
Large TV £35
Other items £10

Cancellations

Distance Selling Regulations

If you are not completely satisfied with your purchase you may cancel your order under the Consumer Protection (Distance Selling) Regulations 2000, within 7 working days of delivery for an exchange or refund, even if you have opened the goods to inspect them, as long as you have taken reasonable care of the goods. To exercise your right under these regulations you must write to us at the address below or email us details the product you wish to return.

Please note: - The following address is for letters only:

The Co-operatives E-store Ltd, 12th Floor, 1 Angel Square, Manchester. M60 0AG

or e-mail sales@coop.co.uk

(DO NOT attempt to return purchases to The Co-operatives E-store Ltd address, there are no facilities to accept parcels or packages at this office.)

 

The following points must be observed:

Items must be returned in the best possible condition (and where possible with the original packaging) including any accessories or free gifts.

In the case of gaming or computer software purchased with a tamper proof seal these items cannot be returned if the tamper proof seal is broken.

In the case of goods where data or software can be loaded (eg laptops or digital cameras etc), the product must not have had any software installed or data inputted.