Help

Payment
Removal of old appliance
Delivery
Ordering by phone
Products and pricing
Security
Warranty 
 


Payment

What methods of payment can I use?
We accept most major credit/debit cards including Visa, Delta and Master card.

Removal of Old Appliance

Will you remove my old appliance?
We can remove your old TV (40" or above), laundry appliance or cooker if you request this when you place your order. There is a charge of £9.99 for this service.  Please note that we can only remove old appliances if they have been unplugged, disconnected and are externally clean and free from water.
Gas cookers must only be disconnected by a Gas Safe registered engineer.
We are able to remove refrigeration products if you request this when placing your order. There is a charge of £9.99 for this service. Please note that we can only remove your old refrigeration appliance if they have been disconnected, defrosted and are externally clean and free from water.

Delivery

How long will my delivery take?
If you have chosen a product which is available on rapid delivery we aim to deliver this to you on your chosen day.  For all other products we aim to deliver with 7 days from confirmation of acceptance of your order subject to availability, in which case you will be contacted by our customer service team.

What if my item is not on Rapid Delivery?
We will contact you within 48 hours to advise you of a delivery lead time.

Do you deliver outside the UK?
At present we can only deliver to Mainland UK and Isle of Wight addresses.

Can I have my product delivered to a different address?
You can tell us of a different delivery address at the time of order.  Please remember to let us know of any access problems with the delivery address such as a narrow road leading to the property or a flight of steps.

Ordering by phone

Can I order by phone?
If you would prefer to place your order by telephone please call our Sales Advisors on 0800 28 00 111. Our opening hours are 8.00am to 8.00pm Monday to Friday, and 9.00am to 6.00pm Saturday. We are Closed on Sundays and Bank Holidays.

Products and Pricing
How do you keep your prices so low?
The Co-operative Electrical Shop is owned and operated by the world's largest consumer co-operative.  This enables us to buy products direct from the manufacturer in large quantities, therefore reducing the cost. These savings are passed directly on to our customers ensuring the best possible price on all products.

I cannot find the product I want on the website, can you get it for me?
If you cannot find the product you are looking for on our website, please call one of our Sales Advisors on 0800 28 00 111 who will be happy to help you.  Alternatively email
sales@coop.co.uk

What if I change my mind and don’t want my goods once they have been delivered?

If you change your mind and would like to return your product we will exchange or refund provided that:

·         You purchased it from us within the last 30 days

·         The product has not been used

·         The product is in its original packaging and the seal is in tact

·         It is in a resalable condition

 

There is a charge for collection, which are as follows:

Home Laundry £35
Refrigeration £35
American Refrigeration £55
Cookers £35
Range cookers £55
Large TV £35
Other items £10


• All products are checked on return to our warehouse. In the event of the product being used, or an accessory missing, a full refund will not be processed. We will charge you the cost of replacing any missing item(s). Each manufactuer has a different cost per item however as an indication of potential charges please see prices below:


• Remote control approximately £40 including VAT
• Instruction book/manual approximately £10 including VAT
• Washing machine pipes approximately £20 including VAT
 

To return an item please contacts us by email at sales@coop.co.uk quoting your order number.

 

Where on my appliance is the serial number?
It can vary between manufacturers but as a general rule please see the guide below.

 

Appliance

Position

 

Washers; Washer Dryers and Tumble Dryers

 

Located on the door or the porthole rim.

 

Dishwashers

 

Etched onto the rim of the door

 

Fridge Freezers

 

On a label in the fridge, usually positioned at the side or behind the salad bins

 

Fridges and Freezers

 

A label on the interior walls of the appliance

 

Cookers

 

On a rating plate just beyond the heat seal of the main oven door

 

Televisions

 

A label on the back of the unit

 

Blu-ray; DVD;  Sat Boxes

 

On the rear and or base of the unit

 

What if I have a problem with my appliance?
In the rare event that something goes wrong with your appliance please consult your user manuals trouble shooting guide in the first instance, as many issues can be resolved by referring to this section. If the problem persists please contact our customer service team who will be happy to assist you.


Security

Is the website secure to put my credit card details on?
We understand the importance of security when entering your credit card details on the internet.  We use secure server software, which encrypts all your personal information and prevents it from being accessed or read by any third party.  You can check that you are in a secure area of our site by looking in the browser at the foot of the page where you will see a padlock symbol.  In addition you will see that our website address now starts https://

Warranty

Can I purchase extended warranty cover?
Yes we offer both 3 and 5 year extended warranty cover at extremely low prices, to give you peace of mind at a fair price.  Our warranties are provided by Corporate Support Solutions Ltd (CSS) and are specifically designed for owners of electrical products. 

When will I receive my warranty policy?
This can take up to 90 days after receipt of goods. If you have any queries about your policy please click here to email us.

If my appliance is for commercial premises does this affect my guarantee?
The product guarantee is offered by the manufacturer and the period of cover is altered in a commercial environment. Please check with our sales team how the warranty is affected prior to purchase.