Terms and Conditions

Placing an Order


When you place an order to purchase a product from The Co-operative Electrical we will send you an e-mail confirming receipt of your order. Your order represents an offer to us to purchase a product, for which we thank you, and which is accepted by us when we send e-mail confirmation to you that we've despatched that product to you. Any products on the same order, which we have not confirmed in our e-mail confirmation to have been dispatched, do not form part of that contract.
For your protection, a contract will not be made if there is any legal reason why this is not possible e.g. attempted fraud, minimum age etc. Also, for your further protection, the information you provide will be subject to identity and fraud prevention checks.
Our prices are subject to change.
All goods and services are subject to availability.
This does not affect your Statutory Rights.

If the goods you have ordered are not available from stock we will contact you by email within 7 days and you will have the option to either wait until the goods are available from stock or cancel your order in accordance with our Cancellation & Returns Policy.
When making an order through the web site the technical steps you need to take to complete the order process are described under Order Process.

Order Process
To place and order with The Co-operative Electrical just follow the procedure below:

1. Choose the product you would like to purchase and click on either the title or image to display more information.
2. To add the item to your basket click on the ‘add to basket’ button.
3. You now see your item in the basket at the top of the page.  When you are ready to purchase the products in your basket please click ‘view basket/checkout ‘button in the basket..
4.  When in the basket page, If you wish to change the quantity please retype the quantity in the Qty box and then click the ‘update’ button. If you wish to delete any item click the icon in the delete column and the page will automatically update.
You can also choose to add extended warranty for your purchase or removal of your old appliance. To do this check the box along side of the service you require and update the basket.
If you are a member you can also enter your membership number on this page.  If you have shopped with us before and created an account your membership number will be remembered and added during the checkout process.
If you have a promotional code this should be entered in the ‘promotion code’ field and then click update, this will update the basket and apply the terms of the code.  Please note only one code can be used during any one purchase. All offers are subject to availability. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. If you would like to continue shopping click on the ‘continue shopping’ button.
When you have added all your items into your basket click on the ‘Checkout’’ button.
You will then be asked to complete 5 simple steps to complete your purchase.
5. Step 1 – WELCOME: You will now be asked for your email address.  If you have an account with us you will also be asked for your password.  Once you have entered these click ‘continue’
6. if you are a member and have entered your membership number on the basket page you will now see it displayed.  If you have forgotten to enter it on the basket you may now add this information.  If you are not a member click the ‘’continue’ button.
7.  Step 2 – DELIVERY ADDRESS: You will now be asked to tell us who you would like the order delivering to and the delivery address.  You can also inform us of things which would help us make your delivery, such as 2nd floor flat with no lift.. When you have completed the information click the ‘continue’ button.
8.  Step 3 – DELIVERY OPTIONS: If your product is available on our rapid delivery service, you will be asked to choose a delivery date, by clicking the button on your chosen date.  if you product is not available on our rapid delivery service you will not be offered this option and we will contact you to arrange a delivery date.
9. Step 4 – PAYMENT DETAILS: If you have any Co-operative Membership vouchers these can be entered here as either the total cost or part of the cost.
You will then be required to enter your credit card number and details, along with the billing address, which must be the address that your credit card is registered to.
You will also be asked to read and accept our terms and conditions.
10. Step 5 – ORDER CONFIRMATION: This page will show you the details of your order, both the product details and your personal/delivery details.  Please ensure that you check all the details carefully.  If you need to make any changes click the ‘edit’ button on any of the stages shown at the top of the screen or us the ‘back’ button.  Once you have checked these please click on the ‘place your order’ button. DO NOT CLICK ON THIS BUTTON IF YOU DO NOT WISH TO BE BOUND BY CONTRACT TO PAY FOR THE GOODS WHEN DESPATCHED.
8. You will receive an acknowledgement email from us, acknowledging receipt of your order. THIS IS NOT AN ACCEPTANCE OF YOUR ORDER AND NO BINDING CONTRACT HAS BEEN MADE UNTIL THE GOODS ARE DESPATCHED.
Age of Consent
When placing an order you are declaring that you are the appropriate legal age to purchase the item and that the person accepting delivery of your order is aged 18 or over. If it is found that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order. All deliveries will require a signature.

We store the contracts content and will send you the details of your order as well as our general terms via e-mail.
 
Customer Responsibility
Before you place your order please notify The Co-operative electrical of any special delivery instructions for example 2nd floor flat.
If you require your old appliance removing please make sure that cookers, dishwashers and washing machines etc, are disconnected, free of excess water and externally clean.
On delivery of your product please inspect it for damage and notify The Co-operative Electrical within 7 days of delivery.


Delivery
Please note for large items delivery is available to mainland UK and Isle of Wight only. For small items we are able to deliver by our courier to mainland UK, Isle of Wight and Northern Ireland.
We aim to deliver your purchase within 7 days from confirmation of acceptance of order subject to availability and unless otherwise stated by our customer service team. Please make sure that you are available on the day arranged for delivery.  If no one is available to accept delivery when the carriers call, we reserve the right to bill you the full cost of delivery.  Our costs for deliveries are as follows;
Home Laundry and Dishwashers £35
Refrigeration £35
American Refrigeration £55
Cookers £35
Range cookers £55
Large TV £35
Other items £10
Please note the above action is necessary due to the low margins we achieve. In the majority of cases any redelivery required means we make a loss on that sale.

 
Availability of goods
All products offered are subject to availability. If the product you have ordered is not available from stock, you will be contacted by email or telephone, if you have entered the relevant details, and you will have the option either to wait until the item is available or to cancel your order. A comparable product may be substituted in the event of a product being unavailable, pending customer agreement

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Laundry and Dishwashers
Delivery of these products is FREE. The delivery service includes, if requested, unpacking and siting your product with packaging removed.
If you would like us to take your old appliance away please click the add button beside 'OPTIONAL REMOVAL' on the product's detail page. There is a charge of £9.99 for removal. Please note laundry products can only be removed if disconnected and free of excess water.
If you would like us to disconnect your old appliance and connect your new appliance, please also tick the box beside 'CONNECTION SERVICE' on the product detail's page. There is a charge of £19.99. Please see 'Appliance Connection' page for full details. Please note that due to stopping restrictions we are unable to offer our Connection Services for London Red Route addresses.


Liability on Home Laundry Connections
• After 24 hrs we will not be liable for any leaks to the pipes.
• If you ask us to install with existing pipes the seal may be worn. New machines come with a 1M water pipe; we will not be liable if you ask us to connect to an existing 2M length.
• We are not liable for anything that is left in the old machine once it’s collected.
• We are not liable for surges in power to appliances or any other related electrical problems.
• We are not liable if the appliance has been moved after the connection has taken place.
Please note: We do not offer a connection service for Tumble Dryers.


Fridges, Freezers and Fridge/Freezers
Delivery of these products is FREE. The delivery service includes, if requested, unpacking and siting your product with packaging removed.
If you would like us to take your old refrigeration appliance away please click the add button beside 'OPTIONAL REMOVAL' on the product's detail page. There is a charge of £9.99 for removal. Please note refrigeration products can only be removed if disconnected, defrosted and free of excess water. We do not offer a connection service for refrigeration appliances.

 
American Fridge Freezers
Delivery of this item is FREE.
When purchasing your American Fridge/Freezer please ensure that you have measured the relevant doorways in your home to make sure that the product will fit through when delivered. Please note, we are unable to remove the fridge freezer doors for delivery to take place. Unfortunately if the delivery results in a failure due to this reason the full cost of the distribution will be charged to you. If you require any clarification on this please call us on 0800 28 00 111


Cookers/Range Cookers
Delivery of these products is FREE. The delivery service includes, if requested, unpacking and siting your product with packaging removed.
If you would like us to take your old appliance away please click the add button beside 'OPTIONAL REMOVAL' on the product's detail page. There is a charge of £9.99 for removal. Please note cookers can only be removed if disconnected and externally clean, unfortunately Range Cookers cannot be removed.
We do not offer a connection service for cooking appliances.

 
Built in Appliances
Delivery is FREE and includes, if requested, unpacking and siting your product with packaging removed.
If you would like us to take your old built-in appliance away please tick the box beside 'OPTIONAL REMOVAL' on the product detail's page. There is a charge of £9.99 for removal.
Please note we can only remove your old built in appliances if they have been removed from their housing units.
We do not offer a connection service on Built-in Appliances.


Televisions 40 inch and above
Delivery of these products is FREE. If you would like us to take your old TV away please click the add button beside 'OPTIONAL REMOVAL' on the product's detail page. There is a charge of £9.99 for removal. Please note TVs (40" and above) can only be removed if unplugged and disconnected.


Mobile Phones
All Mobiles phones must be purchased with £10 worth of airtime. Airtime vouchers can only be refunded if they are returned in the same condition as they were received. Any activated vouchers will not be refunded. Mobile Phones are limited to 2 units per household.

 
Bulk Household Buys
Please note that product packaging and contents may be different to that advertised on our website.  Please always read labels, warnings provided with the product and always use in accordance with directions given.


Damaged on Delivery – Major Kitchen appliances
Very rarely do we deliver damaged goods – however due to the nature of large kitchen appliances sometimes white boxes do get damaged.  Please ensure you inspect your product while the delivery driver is in your home, this makes the necessary action on this product a lot easier for you.  If you are not ready to unpack your product at the time of delivery we strongly recommend that your product is unpacked, inspected then re-packed.
Our delivery teams are instructed to unpack your product, if they do not offer this service please remind them that you have paid for this service.  Please note you must inform us of any damage within 7 days of delivery, any damage reported after this date will not be accepted.
The unpacking service excludes items delivered by one of our nominated carriers.

 
Prices and Payment
All prices are inclusive of VAT at the current rate unless otherwise stated. Delivery charge is not included in the price. Please see delivery for charges. Prices quoted are correct at time of entering information. We reserve the right to change prices and specification of any item on the Web site at our discretion without prior notice or to withdraw any items at any time. We will not be liable to you or anyone else for withdrawing any items from the Web site or refusing to process an order. However, this will not affect any orders that have been accepted and therefore dispatched.
Payment can be made on the web site by Mastercard, Visa credit card or Delta debit card. If however, you would prefer to pay by any other method please contact The co-operative electrical either by telephone on 0800 28 00 111, or via email at sales@coop.co.uk
You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal. Authority for payment must be given at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.
Prices that are reduced for sales and promotions are only valid for the specified period. The term 'normal price' is used to describe the retail-selling price of a product within a Co-operative store.

All customers must reside in mainland UK
All purchases will be limited to 5 items per customer in any 24 hour period.
Product Guarantee
Kitchen Appliances, Plasma TV, LCD TV, LED TV, standard TV, Audio, Floor Care and Microwaves.
The majority of products are guaranteed for a minimum of 12 months.  In the unlikely event of a fault occurring the following is applicable;
• 1 to 28 days    Engineers visit to determine the fault.  Refund or exchange will be given dependant upon engineers report. If a removable part is delivered damaged or missing, we reserve the right to replace the part.   
• After 28 days your statutory rights will apply.


Small Appliances
• 1 to 28 days   Refund or exchange
• 29 days to 12 months.  Product exchange
Please note all products are checked for a valid fault.  In the event of the reported fault not being found a full refund will not be processed.

Co-operative Group Membership
You can earn points on any purchase from www.coopelectricalshop.co.uk. The points will be changed into pounds and pence when we know how much money we have made as a society and you will receive a share on our profits. See www.co-operative.coop for further details.
 
Fraud Protection
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.
 
Security
Credit/debit card details are encrypted to minimize the possibility of unauthorized access or disclosure. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection. Your complete credit card number is transferred to this secure machine across a proprietary one-way interface. This computer is not accessible by network or modem and the number is not stored anywhere else.
From time to time a notice may appear on your screen alerting you to the fact that you are moving from a secure server to one which is not secure. Do not be alarmed by this. The secure part is where we take personal details or your credit card details from you and is covered by our security guarantee.


Returns

Returns Policy

If you change your mind and would like to return your product we will exchange or refund provided that:

 

·         The product has not been used

·         The product is in its original packaging and the seal is in tact

·         It is in a resalable condition

 

There is a charge for collection, which are as follows:

Home Laundry £35
Refrigeration £35
American Refrigeration £55
Cookers £35
Range cookers £55
Large TV £35
Other items £10


• All products are checked on return to our warehouse. In the event of the product being used, or an accessory missing, a full refund will not be processed. We will charge you the cost of replacing any missing item(s). Each manufactuer has a different cost per item however as an indication of potential charges please see prices below:

 
• Remote control approximately £40 including VAT
• Instruction book/manual approximately £10 including VAT
• Washing machine pipes approximately £20 including VAT
 

 
To return an item please contacts us by email at sales@coop.co.uk quoting your order number.


Please note that the manufacturer endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period.


If the product develops more than three technical faults in the first year of the guarantee period an identical or comparable replacement will be offered if requested.
In the event that the goods have already been despatched at the date of receipt of your cancellation of the order you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given. If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. Please note that when purchasing a product the delivery charge is subsidized, the full cost of returning the product will be charged. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site. This does not affect your statutory rights.
As we cannot be held responsible for non-delivery of returned goods we recommend that you obtain proof of posting. Please note that all goods return must be in their original packaging and with all seals in tact.
Your statutory rights are not affected

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Third Party Links
We may provide links to other web sites or resources from time to time. Any such link to other web sites or resources is not an endorsement of such web site or resources and you acknowledge and agree that we are not responsible for the availability of and content on such web sites or resources

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Privacy
About us/Your information
The Co-operative Group Limited (“we”,” us” and “the Co-operative Group”) is committed to ensuring our site is absolutely secure for you to use and takes great care to protect your information.
We may introduce you to our subsidiaries including The Co-operative Bank plc and Co-operative Insurance Society Limited  and other co-operative societies (a full list is available on our website) and carefully selected organisations (collectively referred to as “our Partners”).
 
This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note that this website provides links to other websites belonging to other organisations, which are provided for your convenience. We would recommend that you read the Privacy statement for every website that you visit.
 
What information do we hold on you?
 
We collect details from you when you request a product or service from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other parts of the Co-operative Group or our Partners.

What do we do with the information?
 
We will use the personal information gathered in our normal course of business primarily to provide the products and services you have requested, and also
 
• For administration purposes
• To confirm identification when you contact us
• To keep you informed of any special offers or promotions that we believe might be of particular interest to you
• To communicate with you in the event that any products or services you have requested are unavailable
• For credit assessment, to review the conduct of and to administer/operate your accounts
• For statistical analysis, including automated techniques
• For record keeping purposes
• For market research
• To track activity on our website
• To improve and monitor our customer service to you
• For the prevention of crime and fraud

We may contact you by post, email, telephone or fax for these purposes.

Disclosure of your information to service providers
 
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses. In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

Transfer of your information outside the European Union
 
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.

The use of cookies
In common with many other website operators, we do employ cookies (download of files to your PC to record your visits to the site) to measure site information. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored.  Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience. For further information on cookies and how to switch them off see www.allaboutcookies.org.

What to do if you do not wish to receive details of offers from us
 
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by e-mailing sales@coop.co.uk or by ringing Customer Services on 0800 28 00 111 option 2.

Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.

Cancellations

Distance Selling Regulations:

If you are not completely satisfied with your purchase you may cancel your order under the Consumer Protection (Distance Selling) Regulations 2000, within 7 working days of delivery for an exchange or refund, even if you have opened the goods to inspect them, as long as you have taken reasonable care of the goods. To exercise your right under these regulations you must write to us at the address below or email us details the product you wish to return. 

Co-operatives E-store Ltd, Ground Floor, Old Bank Building, Hanover Street, Manchester, M60 0AB or e-mail sales@coop.co.uk

The following points must be observed:

Items must be returned in the best possible condition (and where possible with the original packaging) including any accessories or free gifts.

In the case of gaming or computer software purchased with a tamper proof seal these items cannot be returned if the tamper proof seal is broken.

In the case of goods where data or software can be loaded (eg laptops or digital cameras etc), the product must not have had any software installed or data inputted.

Changing your personal information
 
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact the relevant business.

Changes to this privacy policy

If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it. A hard copy of the policy is available from the Data Protection Manager, the Co-operative Group, FREEPOST MR9473, Manchester M4 8BA. Any revised policy will apply only to data collected after the new policy comes into effect.

Your rights to access your personal information
You have a right to receive a copy of the personal data that we hold about you. There will be a charge of £10 towards the cost of administration.
To obtain a copy of the personal information we hold on you, please write to the above FREEPOST address or alternatively ring Customer Services on FREEPHONE 0800 0686 727 and ask for a Subject Access Request form. Alternatively, a form can be downloaded (click here). The form once completed, should be returned with a cheque for £10.00 made payable to "Co-operative Group Ltd"


Copyright and Trademark
Copyright and other intellectual property rights protect all text and graphics in, and the design of, this Web site. Permission is granted to users of this site to electronically copy and to print in hard copy portions of the Web site for the sole purpose of using this Web site as a shopping resource. Any other use or copying of the material on this Web site is strictly prohibited.
Products and company names mentioned may be the trademarks or registered trade marks of their respective owners. No permission is granted in the respect of use of any of the above; such use may constitute an infringement of the holders rights.
As a user of this site you agree to indemnify both these parties against any claims, losses, expenses or liabilities which may be incurred as a result of your misuse or unlawful use of this Web site or the server on which they are located including without limitation, arising from any spamming activity, defamatory statements, use of pornography or the infringement of intellectual property or other third party rights carried out by you for which you are responsible.
Severance
Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.


Warranties
You warrant that:
you will use the Web site only in accordance with these Terms & Conditions of Use and only for lawful purposes and in a lawful manner; and
all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.
Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of the Web site
Limitation Of Liability
The Web site is provided to you on an "as is" and "as available" basis without any warranty being given in relation to the Web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Web site
We will not be liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with the use of the Web Site or supply of goods or, likewise, for any consequential or economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any special or indirect losses whatsoever. This does not exclude liability for breach of contract in the supply of goods where the limit of our liability shall be the purchase price of the goods.
Nothing in these Terms & Conditions of Use shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

Disclaimer
Co-operatives E-Store Limited and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind other than as provided by the manufacturers.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Co-operatives E-Store Limited howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.
This disclaimer does not affect your statutory rights as a consumer.

 
Changes To These Terms & Conditions
Co-operatives E-Store Limited reserve the right to change these Terms & Conditions of Trade at any time, your continued use of the Web site following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using the Web site


Law and Jurisdiction
These Terms & Conditions of Use shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English court. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
The information contained in the above terms and conditions is complete at time of publishing. Co-operatives E-store Limited reserve the right to amend at their discretion and without prior notice

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The co-operative electrical is owned and operated by
Co-operatives E-Store Limited which is a subsiduary of
The Co-operative Group
1 Angel Square,
Manchester.
M60 0AG
Registered Number 29166R
Vat Number: GB403314604